The next decade....what's in store?

Customer Service on today's shopping spree

Because I train people in Customer Service, I am always noticing what kind of service I get. I was quite pleased today. First in the bank (Scotiabank), the teller was very pleasant and before she closed off, asked if I needed anything else. That's something that can make a big difference to the service encounter, because you might have forgotten to ask for something and that quesiton will jog your memory. She wished me a nice day when I was done.

Then in Azan's, Mr Azan himself was at the parking gate entrance to explain the system to me. You give the attendant J$100, he gives you a ticket, and when you shop in Azan, the cashier will give you back the J$100. Neat. Then inside, as I was browsing, several people came to ask if I needed help. How many times have you gone into a store, only to be ignored? Not today. When the lady rang the credit card slip (a different location from the cashier), when she handed it back to me, she told me which slips of paper to give to the cashier, and then she wished me a nice day.

In both clothing stores...now these are very small, very tightly packed cubicles....attendants came up to ask if I needed help. In the one where I ended up buying the red sandals, I asked for the big size for my yamfeet in a gold sandals. (Size 11). She said "dem done". Later, when I was paying her, she said I could give her my number and I take hers, so that when more Size 11 comes, she could call me.

What service! Don't ya think? And from stores mid town where one might expect them not to be of the same standard as "up town".

I was encouraged by the experiences today. Jamaica not so bad afterall.

Posted by yamfoot at February 14, 2006 06:06 PM