The next decade....what's in store?

We had a good time

I was a little apprehensive when, on approaching three servers who were standing at the entrance to the restaurant, not one of them met us and said "Good evening, welcome to Restaurant Japan". I paused and gave them an opportunity to talk to me first (one of the practices of excellent customer service....never let the customer talk first). Eventually one got it.

Then our server came and everything was fine. She was a pleasant missy. Didn't talk much though...needed to have been a bit more personal. But she had a constant smile and she got the orders correct.

The food was tasty. I had Pork Ginger or Ginger Pork and the pork was nice and tender, and very flavourful. The rolls were good too (the ones wrapped with rice etc that you eat with the wasabi).

But the creme de la creme was when the owner, a Japanese lady came over and said "who's the birthday lady" in her best English. Then after the main meal, about four of the employees came over singing happy birthday with a candle stuck in a Melted Pudding (fried ice cream - delish!).

And then the icing on the cake was when they presented Mother with a gift....a box of four wine glasses. Then the owner came back over again to ask how everything was.

See, it's not that difficult to please customers, but not everybody can do it. I can bet you that the family will think to return or recommend this restaurant to others.

Oh, here's what I looked like tonight....

(all 215 lbs of me!)

A headless Yamfoot....

Posted by yamfoot at July 2, 2005 01:57 AM